I once attempted to travel around Thailand.
I say attempt because I ended up stranded in Bangkok for four days due to lost luggage.
My trip started after I flew from South Africa to Bangkok. This included 3 connecting flights and was a draaaaaaag.
Once I finally arrived in Bangkok two hours later than expected, I waited at the carousel for my luggage to come, and waited….and waited…. and oh guess what no luggage!!
So of course being on my own, panic sets in. I was two hours behind schedule due to two delayed flights and I think my situation also applied to quite a few other people as the airport was complete chaos. I went to the emirates luggage desk and they told me to fill out a form and my luggage would be delivered to my hotel the morning at 9am. To be honest though no one really seemed to know what they were doing and no one could answer my questions because it was madness.
At this point I was pretty pissed off. Not only had I not eaten properly for the last two days as i had been stuck on a plane, but i was also without any change of clothes, again the same clothes i had been wearing for the last two days and had literally NOTHING. I had arrived late, too late in fact to eat because everything was shut, and i was on my own. It is fair to say i was not enjoying my experience in Thailand so far.
Now the next day 9am came and the airport had rung my hotel to say it would be with me by 1pm, so I went for a little explore. Bangkok is a crazy city and even a little downpour didn’t stop the happy vibes the city gave off. It’s like a place 30 years ahead of everyone else and despite all the hustle and bustle Lumpini park is a beautiful area of bliss within the madness.
I went back to my hotel at 1pm and ofc no luggage. At this point I didn’t really know what to do so I did what anyone else would do when their on their own in a foreign country stranded. I cried and oh boy i cried. The hotel helped me ring the airports i flew with and they said my best bet was to travel to Bangkok airport.
I got to the airport at 2pm and went straight to the Emirates customer service desk. They didn’t have a clue where my luggage was. They couldn’t tell where it was whatsoever. I asked them how they expected me to spend the next 3 weeks travelling around Thailand without any luggage. Nothing no answer. I asked to speak to a manager, asked to go to the lost luggage room, no answers. One lady even told me to stop crying because it wasn’t helping the situation. After all this I didn’t have much other choice then to fly home and sort it out that way. 3 weeks didnt seem worth buying a whole new luggage and if i did that it would mean diving into my fund for my trip which in the long run may have made me miss out on some excursions or essentially cutting my trip short. Not only that but by this time i just wanted to go home and hated Thailand more than ever.
I flew home and rang customer services the next day who told me that my bag was at the airport THE ENTIRE TIME. Honestly I have never been so angry in my life. I told them i wanted compensation for the money i lost flying home and they said to file a complaint.
Well they forgot to tell me that they don’t actually answer any complaints USEFUL!!! I have been trying to contact Emirates about this for such a long time and every time I ring up it’s just a case of “I’ll report it and someone will ring me” they never ring me. I was on the phone four hours, trying to get through to someone higher and nothing. Even the ombudsman couldn’t help me. My issue here is a company as big as emirates feel like they can walk all over me and let it slide because im 1 person in a customer base of millions.
Oh and did I mention that within two days of me being home they delivered my luggage?! Why was it so hard for them to find it!!
I lost £2,000, my self-confidence flying, and my trip was ruined. I hate emirates more than ever.
If anyone has any advice I would appreciate it. I’ve been through my insurance who couldn’t help because rather than my luggage being lost completely it was only delayed. Emirates won’t even respond and the CAA have started ignoring me now too. I’ve message every TV show ever made for things like this.
Anything you might know would be much appreciated!
Ever had a holiday go wrong?